Return & Refund Policy
Because all of our products are custom-printed on demand (made especially for you when you place your order), we handle returns and refunds differently than traditional retail stores. Please read our policy below to understand how we handle returns, replacements, and refunds.
1. Damaged, Defective, or Misprinted Items
We want you to love your purchase! If your item arrives damaged, defective, or with a printing error, we will gladly arrange a free replacement or a full refund.
Timeframe: You must submit your claim within 30 days of receiving your package.
Requirements: To process your claim quickly, please email us at info@cadencestudio.net with:
Your order number.
A brief description of the issue.
High-quality photos of the damaged or misprinted item, showing the issue clearly.
Resolution: Once verified, we will submit a replacement order to our print providers at no
additional cost to you, or issue a full refund to your original payment method. Note: You do
not need to ship the defective item back to us.
2. Lost in Transit
If your package is lost in transit and tracking has stalled, we’ve got you covered.
Timeframe: Please report a lost package no later than 30 days after the estimated delivery date.
Resolution: We will investigate the shipment with our carrier. If it is confirmed lost, we will send a replacement package to you completely free of charge.
3. Buyer’s Remorse & Changed Minds
Because each item is printed to order specifically for you, we cannot accept returns or offer refunds/exchanges for buyer's remorse or change of mind.
Before placing your order, please make sure to:
Double-check your shipping address.
Verify your design selection, product type, and color choice.
4. Sizing Issues (Wrong Size Ordered)
Because our products are made-to-order, we do not keep a physical inventory of items to do direct size exchanges.
No Free Exchanges for Sizing: We are unable to offer free returns or exchanges if you order the wrong size.
How to Avoid Sizing Issues: We highly recommend checking the Size Chart displayed on every product page before placing your order. Sizing can vary between different garment styles (e.g., fitted vs. unisex shirts).
Our Sizing Help: If you are unhappy with the fit, please reach out to us at info@cadencestudio.net. While we cannot offer a free exchange, we are happy to offer a [e.g., 30% or 50%] discount on a replacement order in a different size.
5. Incorrect Shipping Address or Unclaimed Packages
Wrong Address: If you provide an incorrect or incomplete shipping address at checkout, the package may be returned to our printing partner's facility. If this happens, you will be responsible for the cost of reshipping the item to your correct address once we receive it back.
Unclaimed Shipments: If a delivery is failed or unclaimed at your local post office or courier depot and is returned to the sender, you will be responsible for the reshipping costs.
How to Start a Claim or Contact Us
If you have any questions, or if you received an item that is damaged or incorrect, please reach out to us:
Email: info@cadencestudio.net
Expected Response Time: We typically reply to all inquiries within 48-72 business hours.
